Customer Journey Management

to Build Brands

Evidence-Based

Communications Research That Builds Profitable Brands

We are passionate about validated metrics, that is, metrics that are predictive of business results. We’re equally as passionate about turning those metrics into stories.  We combine solid research with senior staff experienced in brand building strategy and outstanding client service.

Quick Facts

  • Full range of research solutions to support advertising and marketing decision-making
    • Fully integrated suite of communications research solutions including traditional and digital pre and post market measurement
    • Integrated brand experience and loyalty monitoring
  • MSW and ARS each founded in 1968.  MSW acquired ARS from comScore in 2013.
  • Part of a Global Research organization formed in 2011 called Axial Research
  • A Different type of research organization
    • Senior level account servicing
    • Insights that go beyond individual project reports
  • MSW-ARS innovation partners
    • BBDO "The Worth": 360 market mix modeling
    • Linguistic Insights: Social linguistic analytics
    • EyeSee; Facial Coding and Eye Tracking
    • Catalina Marketing
    • InVentiv Health

Recent Blog Posts

Aug 22, 2018 Geoffrey Dempsey

Across categories, companies/brands will oftentimes create an advertising initiative that is meant to target a certain competitor, or groups of competitors.  In doing so, they likely employ a communication strategy that they believe will target those consumers currently purchasing products/services from said competitors.  The problem is: How do they actually know if their communication strategy […]

Jul 24, 2018 Geoffrey Dempsey

Have you ever struggled to understand why your ad is performing the way it is? Or better yet, which part of the ad is driving its result – and how you can duplicate (or avoid) it in future development efforts? If so, then we have the perfect solution, and it utilizes our validated CCPersuasion metric […]

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What Our Customers Are Saying

" It had been some time since my last DTC TV research. You were very helpful with explanations and very patient with the "to & fro's" multiple stakeholders during questionnaire development finalization. "
" You did an excellent job getting the final reports to us quickly and accurately and did an outstanding job presenting the final results not only to our head of marketing but also to our ad agency. The work that you did made all the difference, especially when the results were right at the norms and we were working on a new portfolio of strategies with ever changing needs. Hats off to the team! "
" I absolutely love working with MSW-ARS. Your level of expertise was invaluable in this very critical advertising research. "